# Returns

Comfort and ease are core to our mission at Common Tiger. If something isn’t quite right, you can return **unused items within 30 days** of purchase. We provide a **pre-paid return label**. To maintain our premium quality standards, a **15% restocking fee** applies to standard returns (see “Damaged or Defective on Arrival” for fee waivers).

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#### Try Indoors First

We can only accept returns on **unused** items, so please get familiar with your seat **at home** before taking it outdoors:

- Settle in indoors to experience the natural sitting position and sculptural support.
- Test the intuitive fold/unfold, easy recline, and carry features (as shown on your tag).
- Attach and try your included [Drink Holder](/content/pages/the-drink-holder/index.html) to explore the full setup.
- **Keep all original packaging and every included component** (protective sleeves/inserts, tags, accessories, etc.). You’ll need everything if you decide to return.

If everything feels just right—you’re bound for blue skies.

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#### How to Start a Return

1. Contact our Customer Care team via the [contact form](/content/pages/contact/index.html) or email [support@commontiger.com](mailto:support@commontiger.com).
2. We’ll email you a **pre-paid return label** and simple packing instructions.
3. Pack the item securely in **all original packaging**, including every component and accessory.
4. Drop the package with the carrier shown on your label.

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#### What Qualifies

- **Return window:** Request your return within **30 days** of purchase.
- **Condition:** Items must be **new, unused, and resellable** with **all original packaging** intact and **all included accessories/components** returned (such as the [Drink Holder](/content/pages/the-drink-holder/index.html) and [Phone Rest](/content/pages/the-phone-rest/index.html)).
- **Non-returnable:** Personalized items and anything marked _final sale_.
- **Proof of purchase:** Please have your order number or receipt.
- **Eligible locations:** This policy applies to orders within the **contiguous United States**.

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#### Processing & Refunds

- **Transit to us:** Allow up to **5 business days** after drop-off for your return to arrive.
- **Inspection:** Refunds are typically issued within **5 business days** of receipt.
- **Posting:** Your bank/card provider may take up to **7 additional days** to post the credit.
- **Refund amount:** We refund the product price and applicable sales tax, **less a 15% restocking fee** for standard returns. (We cover the cost of the pre-paid return label.)
- **Shipping fees:** Any **expedited** shipping fees chosen at checkout are not refundable.

_Important:_ Items returned used, incomplete, or damaged due to improper packing may be ineligible for refund or may incur additional deductions to restore resellable condition.

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#### Damaged or Defective on Arrival

If your item arrives damaged or defective, please contact us within **2 days** of delivery with your order number and photos. Once confirmed, we’ll arrange a replacement or full refund and **cover all return shipping**. The **15% restocking fee does not apply** to confirmed damaged/defective returns.

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#### Exchanges

We don’t offer direct exchanges. For a different color or item, please place a new order and return the original for a refund (per the terms above).

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#### Policy Updates

We may update this policy from time to time. Changes take effect once posted here.

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#### We’re Here to Help

Questions about returns?

Contact form: [commontiger.com/pages/contact](/content/pages/contact/index.html)

Email: [support@commontiger.com](mailto:support@commontiger.com)

_Note: Returns are accepted only for products in **new, unused, resellable condition** with **all original packaging and all included accessories/components**. Otherwise, the return may be refused or adjusted.